Frequently Asked Questions
Everything you need to know before hitting the slopes.
How do I choose between Freeride and Course skis?
Freeride skis are designed with wider waists for flotation in deep powder and off-piste terrain, whereas Course skis are narrower with sharper edges optimized for high-speed carving and stability on groomed runs.
Do my skis come pre-waxed and sharpened?
Yes, all skis purchased from our store receive a factory tune-up, including a universal hot wax and edge sharpening, so they are ready for the mountain immediately upon delivery.
What is your return policy for ski equipment?
We offer a 30-day return policy on all unused equipment in its original packaging. Please note that skis cannot be returned once the bindings have been mounted to your specific boot sole length.
How long does shipping take for oversized gear?
Standard shipping for skis and poles typically takes 3-7 business days within the continental US. We use specialized reinforced packaging to ensure your gear arrives without damage.
Do you offer binding mounting services?
Yes, if you purchase both skis and bindings in the same order, we offer professional mounting services. You will be prompted to provide your boot sole length and skier profile during checkout.
Are your products covered by a warranty?
All our skis and hardware come with a full manufacturer's warranty, typically covering structural defects for 1-2 years from the date of purchase.